TERMS AND CONDITIONS OF SALE
This website is operated by Real Solutions trading as www.pcmall.co.za (hereinafter
referred to as "we", "us" or "our").
Please read these terms and conditions carefully. By submitting an order on this
website you are agreeing to the terms that appear below (as amended from time to
time). The terms that will govern your purchase will be those in effect at the date
of your order.
We will treat each order for goods as an offer by you to purchase the goods subject
to these terms and conditions and which offer we will be entitled to accept or reject
for any reason whatsoever, without any recourse.
Description of Goods
All the products we sell are of a technical nature and it is therefore not practical
to publish detailed specifications of them all. All images, descriptive matter,
specifications and advertising on our site are provided for the sole purpose of
giving an approximate description of the goods. Full detailed specifications are
available from us on request or from the manufacturers or their websites (where
Availability of Goods
All products and services are subject to availability and may be withdrawn at any
time. If we do not supply the goods for any reason we will not charge you for these
and we will refund any money already paid for them. However, we will not be responsible
for compensating you for any other losses you may suffer if we do not supply the
Although we will use our best efforts to ensure that prices reflected on the website
are accurate and current, because of the nature of the goods; prices change and
are subject to change without notice. In the event that the price to be charged
is more than the price reflected on the website, in respect of any goods, we will
advise you thereof, by email, prior to delivery thereof, thus giving you the opportunity
to accept or reject any higher price. Emails sent to you but not responded to within
7 (seven) days of us sending the email will be deemed to be an acceptance of the
Payment to us will be made by way of credit card (Master Card, Visa, Diners Club
or American Express), cash or bank transfer. No cheque deposits will be accepted.
We will not deliver any goods ordered by you unless payment from you has been received
and if necessary cleared by us.
We will charge to deliver all goods purchased from us. Delivery charges will vary,
depending on where the delivery is to be effected. Delivery charges will need to
be paid for together with payment for the goods. As a general rule all deliveries
are charged at R 69.00 including VAT and at no cost for orders exceeding R 5,000.00.
Corporate or account clients may NOT be charged for delivery and this will be discussed
as per the existing terms and business relationships.
Delivery Dates and Delays
95 percent of goods purchased on this site are delivered nationwide within 24 hours
of you placing your order. We will contact you if a delivery is going to take longer
than we would normally expect. We will endeavour to deliver goods within these time
periods, but goods are subject to availability and delay in the delivery of goods
is frequently in the hands of a third party and sometimes outside our control. Carriers
cannot specify an exact hour of delivery. Any dates we specify for the delivery
of goods are approximations only and we shall not be liable for any losses, costs,
damages, charges, or expenses caused by any delay in the delivery of the goods.
Our failure to meet approximate delivery dates will not be grounds for you to cancel
the sale. Some orders may be delivered in more than one drop. We will only deliver
goods to the address on the order and goods will not be left without a signature.
You are required to make all the necessary arrangements to take delivery of the
goods whenever they are tendered for delivery. If you are not at home on the date
that has been agreed and the delivery agent cannot contact you, we reserve the right
to charge you for the re-delivery.
Inspection of goods
It is your responsibility to ensure that there is a responsible person at the delivery
address to inspect and to sign for the goods. . We cannot accept liability for damages
or errors if goods have been fitted or if you have had the goods in your possession
for more than 7 (seven) days.
PLEASE ENSURE THAT YOU KEEP THE ORIGINAL PACKAGING IN CASE YOU HAVE ANY REASON TO
RETURN YOUR PURCHASE (subject to our returns policy set out below).
You must notify in us writing if a product has been delivered incomplete within
7 (seven) days of your receipt thereof.
The risk in the goods shall pass to you, the customer, on arrival at the delivery
address, as advised by you
We do not effect installation and accordingly, none of our prices include installation
You must notify us immediately if a product should fail to operate correctly. If
it is within 14 (fourteen) days of delivery we will request the manufacturer thereof
to send a qualified representative to inspect the item to confirm that the item
is faulty or not working to their specification before arranging an exchange of
Please note that once goods are installed, we / the manufacturer may need to send
a technician to inspect any goods to ascertain whether or not any fault was due
to a product defect or a bad installation. Remember that you should use a qualified
installer for certain goods. If a product is returned as faulty, but is not deemed
to be faulty by us, the product will be returned back to you. This will be done
subject to an administration fee equivalent to10% of the price of the goods along
with the cost of delivery in an amount equivalent to the original delivery charge,
which will be charged to your credit card account.
PLEASE NOTE THAT NOTWITHSTANDING ANYTHING WHICH IS SET OUT ABOVE, IN ORDER TO SUCCESSFULLY
OBTAIN AN EXCHANGE OR REFUND FOR FAULTY GOODS THE GOODS MUST BE RETURNED COMPLETE
WITH ALL ACCESSORIES IN THEIR ORIGINAL BOX AND PACKAGING.
All products supplied are covered by the terms and conditions of the manufacturer's
guarantee. No further or additional warranties or undertakings will be given by
us in regard to the goods.
We will not accept liability for goods lost in transit unless we are notified within
7(seven) days from the expected delivery date.
Refunds will be at our discretion and will be made to the same credit card / bank
account that was used for the transaction, within 30 (thirty) days of notification
to you that a refund is due to you.
Returns to us will be at your expense. If we, for some reason pay the costs relating
to any return by you, we shall be entitled to claim a refund of any such payment
from you and you shall refund any and all amounts to us on demand.
We do not accept returns unless the goods supplied by us are in their original packaging
and have not been opened by you.
Notwithstanding what is set out above, we advise that all returns will be at our
discretion and you will not be entitled in any way to dispute or query our discretion,
once exercised by us.
Subject to what is recorded under this returns policy clause, if returns are received
by us after 7 (seven) days from the date of delivery, we will not be obliged to
accept the returned goods for the purpose at all.
We are committed to protecting your privacy. We will only use the information that
you provide for lawful purposes. We obtain information about you only to process
your order and provide you with the best possible service. We will endeavour to
ensure that the information we hold will be accurate and up to date and we agree
keep such information secure.
Restrictions on use of material
No material from www.pcmall.co.za or any website owned, licensed or controlled by
www.pcmall.co.za may be copied, reproduced, republished, uploaded, posted, transmitted,
or distributed in any way, without the prior written consent of www.pcmall.co.za.
Modification of the materials or use of the materials for any other purpose is a
violation of www.pcmall.co.za's copyright and other rights. In the event that you
download software from the site, the software, including any files, images incorporated
in or generated by the software, and data accompanying the software are licensed
to you by www.pcmall.co.za and www.pcmall.co.za retains full and complete title
to all information contained within this site.
All company names, logos, trademarks, product names, images or photographs displayed
in this website are the property of their respective owners.
To view our Terms & Conditions for Affiliates click here.
Amendment to Terms
www.pcmall.co.za reserves the right to amend these terms and conditions without
It is our intention that all information on this website is as accurate and up to
date as possible. However, we cannot guarantee this. We shall have the right to
refuse or cancel any orders to take account of any increase in our suppliers' prices,
or the imposition of any taxes or duties, or if due to an error or omission the
price published for the goods is wrong whether or not the order has been confirmed.
Errors on our website are rare, but mistakes can happen. In the unlikely event of
an error in price being made on our website, we will contact you and give you the
opportunity to amend or cancel your order. If your credit card has already been
charged and we subsequently cancel your order, we will immediately issue a credit
to your credit card account in the value of the incorrect price (including delivery
charges). We will not be liable for any injuries or financial loss from accidents
related to the order or loss of time and monies resulting from delays, non-deliveries
and wrong delivery. Price and availability information are subject to change without
www.pcmall.co.za and its employees and agents accept no responsibility whatsoever
for any damages caused by any means howsoever to any person or property upon the
delivery, removal, return, installation of goods or for any other reason whatsoever.
We do not accept responsibility for time or earnings lost or for any other consequential